Terms and Conditions
CONTRACT
A contract will not exist between the Company and the passenger / s until such time as we have received a completed / signed copy of our standard Booking Form.
DEPOSITS / FULL PAYMENT
Unless otherwise specified, a non-refundable and non-transferable deposit of 20% (25% on selected products) of the total tour price, per person, is payable within seven days of making a reservation. The balance of the total tour price due is payable not later than eight weeks prior to the departure, unless otherwise specified. The total amount due is payable immediately in respect of reservations received within eight weeks of departure. Provisional reservations will automatically be cancelled if the company has not received a signed Passenger Booking Form, together with the required deposit or full payment, as applicable, within 7 working days of receiving the reservation request.
In addition to the required deposit for the land content, for reservations that include air tickets, we are required by the relevant airline to issue the air tickets within a specified time period from date of reservation. Should payment not have been received we will be unable to issue such tickets and the airline will automatically cancel. Please therefore refer to your confirmation for details regarding the ticketing time limits.
Black Martini Travel is unfortunately not able to accept credit card payments so please make sure that deposits and full payments are made timorously. Internet transfers and deposits take up to 3 working days to reflect in an account and must do so by the due dates. Any charges made to a client’s credit card (debits) whilst away are the client’s responsibility. Black Martini Travel will not be responsible, nor accept responsibility for having these charges reversed or corrected upon return to South Africa.
CANCELLATIONS
In accordance with the policy followed by members of ASATA, once a reservation request has been received in our office, it becomes liable for cancellation fees in accordance with the following scale, unless otherwise specified.
Passengers who cancel their reservations more than 8 weeks prior to departure – forfeiture of full deposit paid.
Passengers who cancel within:
- 8 Weeks prior to departure: 25% of total tour price,
- 6 Weeks prior to departure: 30% of total tour price,
- 4 Weeks prior to departure: 50% of total tour price,
- 3 Weeks prior to departure: 80% of total tour price,
- 2 Weeks prior to departure: 100% of total tour price.
These conditions will be strictly adhered to and cancellation insurance is therefore strongly recommended. In accordance with the standard procedure adopted by all tour operators worldwide, we reserve the right to cancel any tour / travel arrangements prior to departure, in which event the entire payment made will be refunded to the passenger without any further obligation on the part of the company.
Furthermore, all bookings are subject to the terms and conditions specified by the supplier of the services which the customer contracts to in terms of the booking. The Company will provide on request, the identity of the supplier and such supplier’s terms and conditions may include, but are not limited to, provisions regarding the
cancellation fees or amendment fees applicable to confirmed reservations, refunds/no refunds for noshows/ unused services; late booking fees; baggage allowances; confirmation of flights, etc. In the case of airlines, the general cancellation fee applicable to tickets issued, is 25% (twenty five per centum); the typical baggage allowance is 20kg; extension of ticket validity is not permitted and the customer must reconfirm his/her flight within 72 hours prior to departure.
INSURANCE
All passengers are strongly urged to take out travel insurance, covering personal accident, medical expenses, baggage and loss of deposit through cancellation and / or default of the individual principal service providers.
TOUR PRICES
All tour prices are based on the airfares, tariffs and rates of exchange, which are applicable at the time when those quotations were provided. All tour / travel prices are therefore subject to change, without prior notice, due to unforeseen exchange rate fluctuations, tariff adjustments and / or accommodation / airfare increases, which may become effective up to, and including the day, that full payment is affected.
Prices quoted on the price insert in this brochure or any brochure, website or fax, are based on air fares (where included), hotel prices, land costs and rates of exchange at the date printed on the price insert. Black Martini Travel reserves the right to adjust tour prices at time of booking in accordance with increases in air fares, hotel rates and currency fluctuations after the brochure date. All information contained in the Black Martini Travel brochure/itinerary and price inserts are to the best of the Black Martini Travel’s knowledge and belief true and correct, but Black Martini Travel accepts no liability for any errors/inaccuracies contained therein.
NOT INCLUDED IN TOUR PRICE
Tour prices do not include airport taxes (unless otherwise specified), local hotel tourism taxes / levies (where applicable), car rental contract levies (where applicable), costs of obtaining visas and passports, telephone calls, laundry, entertainment arrangements, meals / beverages and other items of a personal nature, unless actually specified to the contrary, in the itinerary / tour program & relevant documentation.
TOUR ITINERARIES
Tour itineraries / travel arrangements are subject to alteration where necessary according to local conditions en route, without prior notice. Due to various prevailing / unforeseen circumstances, tours are not always able to follow the provisional / suggested routing as set out in the tour brochure / published itinerary. Information contained therein should therefore be regarded as a basic guide only. While it is possible for the passenger to break away from planned holiday itineraries, after departure it is understood that extra expenses incurred as a result of such a breakaway will be for the passenger’s account and any unused service will not be refunded.
Amendments and cancellations en route must be made with our operators directly While every effort is made to keep to all confirmed itineraries, we reserve the right to make changes for your convenience. Because we plan arrangements in advance, do not own or control the airlines, hotels and/or other supplier companies who will provide passenger holiday components, changes and even cancellations can occasionally become necessary. In the event that the hotel accommodation, excursion, service, flight, etc. has been properly confirmed by Black Martini Travel, and not withstanding this, is unavailable for any reason whatsoever, Black Martini Travel do not accept any liability.
Air transportation will be economy class unless otherwise specified.
No refund will be considered for any unused services irrespective of whether they form part of the basic inclusive tour price or whether they are in respect of pre-booked optional arrangements.
AMENDMENT FEE
An amendment fee of R200.00 plus VAT, per party, per amendment, will be charged, domestic travel bookings will be subject to a R50.00 plus VAT charge
LATE BOOKINGS
A minimum late booking fee of R200 plus VAT, per booking, will be charged in respect of all reservations received within five working days of the departure date in order to cover urgent communication / administration expenses.
DOCUMENTATION
It is the personal responsibility of each passenger to ensure that they are in possession of the correct documentation prior to departure. The company shall not accept responsibility for any consequences of any nature whatsoever arising from the passenger failing to ensure that he / she has complied with the necessary health /
passport / visa requirements.
RECONFIRMATIONS
Passengers are reminded about the importance of reconfirming their onward / return flight reservations, on arrival of each destination. Failure to do so may result in cancellation of reservations.
PASSPORTS, VISAS, VACCINATIONS AND INOCULATIONS
The responsibility to obtain proper, current and valid passports, visas, vaccinations, inoculations and the like, where required, is that of the customer alone. The company shall not be responsible or liable for any consequence of any nature arising from the customer failing to ensure that he/she has complied with all such requirements. The Customer must ensure that their passport is valid for at least six months beyond the end of the travel period.
South African residents travelling on a foreign passport, must ensure that they have correct documentation from Home Affairs. Holiday Tours bears no responsibility for incorrect passport or immigration documentation.
RESPONSIBILITY AND LIABILITY
Black Martini Travel act as agents only for local and international ground operators and airlines and accordingly accepts no liability whatsoever for any loss, damage, injury, accident, delay or any other irregularity howsoever arising. Black Martini Travel makes every effort to ensure that all the arrangements and services connected with a passengers itinerary will be carried out as specified and/or in the most efficient and effective way possible.
However, we do not have direct control over the provision of services by suppliers and, whilst they are in all cases selected with the utmost care, we do not accept liability for error and omissions of such suppliers Please be aware that hotels undergo renovations for time to time. Hotels take all possible steps to limit disruption to their guests.
We will not entertain complaints, or requests for refunds, if a hotel in carrying our renovations whilst a guest is resident. If we are specifically advised of renovation work, dates may be provided but it is important to remember that these are subject to change and we are not always notified. We will not, therefore, be held accountable for complaints concerning renovations that extend beyond the date originally specified.
CONTRACT RATES
In accordance with standard industry practice, most of our foreign hotel rates, airport transfer services and other tour / travel / cruise / transport arrangements etc., are contracted for 12 months in advance, on an annual basis.
In most instances, the seasonal net tariffs applicable to high volume producing wholesalers generally represent savings over the normal public rack rates that would ordinarily be applicable to individual members of the public.
There may however be times where certain travel / accommodation suppliers advertise / offer short term discounted ‘special offer’ rates which are essentially intended for their own domestic home markets. In such instances those rates may undercut our confirmed advance booking / contracted prepaid international market rates. When individual suppliers exercise their inherent right to adopt any short term tactical discounting policy for distressed inventory, it is generally as a result of an unforeseen downturn in the normal anticipated booking trends, or as a means to counter offers made by competitors, during depressed market conditions.
This sometimes has the effect of causing a temporary ‘price war’ in the local market, amongst competing suppliers and tour operators. In signing this booking form, passengers acknowledge that our rates are contracted for in advance and that once accepted, situations as explained above may occur. Accordingly we cannot be held liable for any price discrepancy that may arise between the contracted tariffs we offer for the advance booking services we provide, and any possible short term lower market rate tariff differentials that may be available to direct customers, from time to time.
STANDARD TRADING CONDITIONS
Black Marini Travel, acts only as agents on behalf of local and international principal suppliers of accommodation, transportation, cruise, rail, and other general travel related services. Whilst every effort is always made to ensure that our preferred suppliers for fill their obligations to our clients, Black Martini Travel shall not be liable for any injury, damage, loss, accident, delay or any other irregularity that may be occasioned by any defect in any vehicle, or other form of conveyance, or by error or default of any company or person engaged in carrying out the tour / travel arrangements, conveying the passengers, or otherwise in connection herewith.
Black Marini Travel does not accept responsibility or liability for the financial default of any service provider, which may result in the non-performance of obligations to the passenger in respect of pre-paid travel arrangements organized through Black Martini Travel, acting in their capacity as an agent, on behalf of such principal suppliers.
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